Shipping policy

All orders placed with CLAUS JOHANN HÖLLBAUER are prepared and shipped from our base in Elsdorf, Germany.

Order processing

Orders are processed on business days (Monday to Friday, excluding public holidays). Please allow 1 to 3 business days for your order to be prepared before it is handed to the carrier. During busy periods, such as seasonal launches, processing may take slightly longer; we will keep you informed by email if that happens.

Delivery times

Estimated transit times after dispatch are:

  • Germany: 2 to 4 business days
  • European Union: 3 to 7 business days
  • United Kingdom, Switzerland and other European countries: 5 to 10 business days
  • Rest of the world: 7 to 18 business days

These estimates are provided by the carriers and are not guaranteed. Delays caused by customs, weather or postal disruption are outside our control.

Shipping costs

Shipping costs are calculated at checkout based on your destination and the weight and size of your order. The exact amount is always shown before you confirm payment. Any free-shipping threshold displayed on the store applies to the merchandise value after discounts and before taxes.

Tracking

Once your order is dispatched, you will receive an email with a tracking link. Tracking information can take up to 24 hours to become active.

Customs and import duties

Orders shipped outside the European Union may be subject to import duties, taxes and handling fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. Please check with your local customs office before ordering.

Incorrect address

Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible at service@apexfashionworks.shop. Once an order has been dispatched, changes to the address may not be possible.

Lost or delayed parcels

If your tracking has not updated for more than 7 business days, or your parcel has been marked as delivered but you have not received it, contact us at service@apexfashionworks.shop and we will investigate with the carrier on your behalf.

Contact

CLAUS JOHANN HÖLLBAUER
Kerpener Straße 93, 50189 Elsdorf, Germany
Email: service@apexfashionworks.shop
Phone: +49 2333 94702