Refund policy
We want you to love every piece you order from CLAUS JOHANN HÖLLBAUER. If something is not right, you can return eligible items within 14 days of receiving your order and request a refund or exchange.
Your right to cancel
As a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us by a clear statement, for example by email to service@apexfashionworks.shop, of your decision to withdraw from this contract. You may use the contact details below. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Return conditions
Items must be returned unworn, unwashed and in the condition in which you received them, with all original tags attached and in the original packaging where possible. We reserve the right to refuse a return if the item shows signs of use, washing, alteration or damage caused after delivery.
How to start a return
Email service@apexfashionworks.shop within 14 days of delivery with your order number and the item you wish to return. We will reply with return instructions. Please do not send items back before you have received these instructions, so that your return can be identified and processed quickly.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 14 days of our decision. Please note that your bank or card provider may need additional time to post the credit.
Return shipping costs
Unless the item is faulty, damaged or incorrect, the cost of returning the goods is borne by you. We recommend using a tracked service, as we cannot be responsible for returns that are lost in transit.
Exchanges
If you would like a different size or colour, contact us before returning the item and we will confirm availability and the fastest way to exchange it.
Damaged or incorrect items
Please inspect your order on arrival. If an item is defective, damaged or not what you ordered, contact us within 14 days of delivery with photographs and your order number. We will arrange a replacement or a full refund, including any shipping costs paid.
Statutory rights
This policy does not affect your statutory rights under applicable consumer protection law, including your rights in respect of faulty goods.
Contact
CLAUS JOHANN HÖLLBAUER
Kerpener Straße 93, 50189 Elsdorf, Germany
Email: service@apexfashionworks.shop
Phone: +49 2333 94702
